Couple in indoor jacuzzi at Cove Haven Resort

Couple having their meals at Cove Haven Resort

Privacy Policy

Some things you should know

LAST UPDATED: APRIL 26, 2012
Cove Pocono Resorts d/b/a Cove Haven, Inc. ("we" or "us") is concerned about privacy issues and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy is an explanation of the information we collect, how we use it, and with whom and for what purposes we may share it.

UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time. Updated versions will be posted to the website owned and controlled by us from which you are accessing this Privacy Policy (the "Site"). The "LAST UPDATED" legend at the top of this page indicates when the Privacy Policy was last revised.

Policies

“Personal Information” is information that identifies you as an individual, such as your:

Name
Postal address
Telephone number
Email address
Credit card information
Forever Lovers Club account information, if you are a member

We may collect other information, such as the name of your spouse or significant other; your travel interests and preferences; date of birth, anniversary, or other special occasion; information necessary to fulfill special requests; and preferred means of communication, when you voluntarily provide such information to us.

We may use Personal Information:

To complete and fulfill services you have requested, such as a making a reservation, processing your payments, communicating with you regarding your reservation and stay, ensuring that you have a successful stay; and providing you with related customer service.
To respond to your inquiries.
To send you important information regarding the Site, the Forever Lovers Club, changes to our terms, conditions, and policies, and/or other administrative information.
To send you marketing communications that we believe may be of interest to you.
To personalize your experience on the Site by presenting products, services, and offers tailored to you.
To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some promotions are subject to their own rules. In the event of a conflict between those rules and this Privacy Policy, those rules will govern.
For our business purposes, such as market research, data analysis, audits, developing new products and services, enhancing the Site, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns.

We may combine the Personal Information we receive from you with information we receive about you from other sources.

We may disclose your Personal Information:

To our third party service providers, to enable them to provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery, credit card processing, and auditing.
To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

We may also use or disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

Browser information
Server log files
Information collected through cookies, pixel tags, and other technologies
Demographic information and other information provided by you
Aggregated information

We and our third party service providers may collect Other Information in a variety of ways, including:

Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and Internet browser type and version.
Through server log files: An Internet Protocol (IP) address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider and is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. We use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.
Using cookies: Cookies allow a web server to transfer data to a computer for recordkeeping and other purposes. We and our service providers use cookies and other technologies to, among other things, better serve you with more tailored information and facilitate your ongoing access to and use of the Site, as well as to understand how you navigate and use the Site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more, please visit http://www.allaboutcookies.org/. If you choose to decline cookies, some or all of the features, functionality, and promotions available through the Site may not be available to you.
Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Site pages and HTML-formatted email messages to, among other things, track the actions of Site users and email recipients, measure the success of our marketing campaigns, and compile statistics about Site usage and email response rates.
By aggregating information: We may aggregate Personal Information so that the end-product does not personally identify you or any other individual, such as, for example, using Personal Information to calculate the percentage of our users who have a particular telephone area code.

Since Other Information does not personally identify you, we may use and disclose it for any purpose. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information.

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating a website to which the Site contains a link. The inclusion of a link on our Site does not imply endorsement of the linked site by us.

We may use third-party advertising companies to serve ads on our behalf. These companies may use anonymous information about your visit to our Site and other websites in order to provide advertisements, when you are on other websites, about goods and services that may be of interest to you. These companies may do this by placing or recognizing a unique cookie on your browser when you are on our Site. If you would like more information about this practice and to know your choices with respect to it, visit: http://networkadvertising.org/optout_nonppii.asp or http://www.aboutads.info/choices/

We recognize the importance of information security, and we are constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. The Site and our servers have security measures in place to help protect your Personal Information against accidental, loss, misuse, unlawful or unauthorized access, disclosure, or alteration while under our control. Although “guaranteed security” does not exist either on or off the Internet, we safeguard your information using appropriate administrative, procedural and technical safeguards, including password controls, “firewalls,” and the use of up to 256-bit encryption based on a Class 3 Digital Certificate issued by VeriSign, Inc. This allows for the use of Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking while in transit.

You may visit the preference center on the Site to choose how we may contact you with marketing offers. Access the preference center by clicking on “Sign Up To Receive Email Alerts From Our Resorts” on the right hand side of our home page. In addition, if you no longer wish to receive marketing-related emails from us, you may opt out of receiving them by following the instructions in each such message. If you opt out of receiving marketing messages from us, we may still send important administrative messages to you.

If you would like to review or update the Personal Information that you have provided to us, you may do so by calling us at 1-877-822-3333, daily from 8:00 a.m. – midnight, Eastern Time.

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site.

The Site is controlled and operated by us from the United States and is not intended to subject us to the laws of any jurisdiction other than the United States.

If you have questions about this Privacy Policy, please contact us by email at Love@covepoconoResorts.com, or write to the following address:

Cove Pocono Resorts
194 Lakeview Drive
Lakeville, PA 18438

Because email communications are not always secure, please do not include credit card information or other sensitive information in your email messages to us.

Important Check In Details

At Check-In You Must Provide The Card That Was Used For Your Deposit/Full Payment For Verification. If You Do Not Provide The Card We Will Need You To Provide An Alternate Form Of Payment For The Stay.
Must Provide Valid Identification And A Credit Card At Check-In To Have On File For Your Stay For Any Incidentals. Debit Cards And/Or Credit Cards Used For Payment Of Your Stay Will Be Authorized An Amount Of $75 Per Day To Cover Incidentals.
If You Do Not Have A Valid Credit Card For Incidentals At Check-In A $250 Cash Deposit Will Be Required And Refunded Upon Individual Resorts Policies.
The Balance Is Payable On Arrival With Credit Card, Cash Or Travelers Check. No Personal Or Business Checks Will Be Accepted Upon Check-In Or Within 30 Days Prior To Arrival.
Please Be Advised That Since The Accommodations Are Held For The Dates Of Your Reservation, You Are Obligated For The Entire Stay.
Guests Must Be 18 Years Old To Check-In And Stay.
Check-In Time Begins At 3:30 P.M. And Check-Out Is 11:00 A.M., But You Are Welcome To Use All Facilities Until 5:00 P.M.
If You Are Using A Debit Card For Payment, Your Account Will Be Charge At Check-In For The Balance Of Your Stay And Authorized For $75 Per Day For Any Incidentals. These Funds Will Be Withdrawn From Your Account Tied To The Debit Card At Time Of Check-In.

If You Are Using A Credit Card For Payment, Your Card Will Authorized For The Balance Of Your Stay And $75 Per Day For Any Incidentals And Charged At The Time Of Check-Out.
If You Will Be Arriving After 6:00 Pm Please Call And Advise Us What Time You Will Be Arriving At 888-852-7436.
You May Arrive As Early As 11:00 Am The Day Of Your Check-In To Use The Facilities So You Can Enjoy Even More Fun!
If You Have Any Dietary Requirements Please Call In Advance.
We Do Not Permit Guests To Bring Firearms Or Weapons Of Any Kind To Any Of Our Outlets/Facilities At Our Resorts. If You Are Permitted To Carry A Firearm, We Ask You Please Leave It Concealed Safely In Your Room.
Our Suites And All Indoor Areas Are 100% Smoke-Free. Guests On Property May Smoke Outside On Property. In The Event You Smoke In Your Suite, A $250 Service Charge Will Be Posted To Your Account Upon Checkout.
No Children Or Pets Allowed.
While We Make Every Effort, We Cannot Guarantee That We Are Able To Fulfill Every Special Request.
Each Room Has Its Own Hair Dryer, Iron, And Ironing Board.
For More Detailed Information About The Resort, Please Call Us At 888.852.7436.